1. General Rule
Refund eligibility depends on the plan purchased, how much of the service has been used, the reason for the request, and any mandatory consumer-protection rules that apply.
2. Subscription Cancellation
If automatic renewal is enabled, you may cancel future renewals using the available account controls. Cancellation of renewal does not by itself refund a period that has already started.
3. Service Issues
Where a material technical issue substantially prevents use of a purchased service, contact support with the relevant order and troubleshooting details. NBNet may investigate the issue and determine an appropriate remedy under the applicable plan terms.
4. Situations That May Not Qualify
Unless required by applicable law or expressly stated in the plan terms, a refund may not be available where:
- the purchased traffic or service has already been substantially used;
- the issue is caused by the user's device, software, local network, carrier, or configuration;
- the user did not review the plan's traffic, device, duration, or compatibility limits before purchase;
- the account was suspended or terminated for violating the Terms of Service;
- the request falls outside any stated refund window.
5. Refund Method and Timing
Approved refunds are generally returned through the original payment method where technically possible. Processing time may depend on the payment provider.
6. Promotions and Special Plans
Promotional, discounted, trial, gift, or otherwise specially labeled plans may have different refund rules when those rules are clearly displayed before purchase.
7. Mandatory Rights
Nothing in this policy is intended to exclude any non-waivable rights or remedies that apply under mandatory law.
8. Contact
To request a refund or report a billing issue, use the official support channel provided on nbnet.vip and include your order number and a concise description of the issue.